Privacy Policy

Last Updated: 25 August, 2025

Prism Window Washing & Holiday Lighting (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

We may collect the following types of information when you interact with us:

Personal Information: Name, phone number, email address, home or business address, and other details you provide through contact forms, estimate requests, or bookings.
Service Information: Details about your property and requested services (e.g., window cleaning, screen services, holiday lighting).
Payment Information: Payment details processed securely through third-party payment providers: Square, and Easy Pay Portal. We do not store credit card numbers on our servers.
Website & Technical Data: IP address, browser type, device information, and pages you visit, collected through cookies and analytics tools.

How We Use Your Information

We may use your information to:

Provide and manage services you request.
Schedule and confirm appointments.
Send invoices, receipts, and payment confirmations.
Communicate important updates, reminders, or promotions.
Improve our website, marketing, and service offerings.
Comply with legal obligations and protect against fraud.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with:

Service Providers: Trusted third-party vendors who help us operate: Square, The Customer Factor, Yahoo.
Legal Requirements: If required by law or to protect our rights, property, or safety.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security

Cookies & Tracking

Our website may use cookies and similar tracking technologies to:

Understand visitor behavior and site performance.
Improve user experience.
Support marketing campaigns (e.g., Google Analytics, Meta Pixel).

You can adjust your browser settings to decline cookies, but some site features may not function properly.

Your Rights

You have the right to:

Request access to the personal information we hold about you.
Correct or update your information.
Request that we delete your information, subject to business or legal requirements.
Opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.